ENGM 620 Quality Management

Credits: (3-0) 3

This course is intended as an introduction to the philosophies, concepts, and tools of Total Quality Management. Topics include: An introduction to the philosophies of Juran, Deming, and Taguchi; total quality and quality improvement; quality and technology; and managing a quality environment. Elements of statistical process control, including pareto diagrams, box plots, histograms, and control charts will also be investigated using a commercial software package. Special projects and current readings in quality management will be assigned.

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